Terms of Service

1. Acceptance of these Terms

These Terms of Service (the "Terms") are a binding agreement between you ("you", "Customer") and Odoonex ("Odoonex", "we", "us"). They apply to your access to and use of odoonex.com, the OdooTube customer portal, hosted environments, related APIs, and any associated services (together, the "Services"). If you use the Services on behalf of a company, you represent that you are authorized to bind that company. If you do not agree to these Terms, do not use the Services.

2. The Services

Odoonex provides managed hosting for Odoo-based environments. Each subscription provisions a dedicated virtual machine with an assigned subdomain, allocated storage, and the OdooTube management portal, through which you manage your environments, deployments, containers, and backups. Plan specifications (compute, memory, included storage) are described on our website at the time of purchase. We may improve, modify, or discontinue features of the Services; where a change materially reduces the core functionality of your paid plan, we will provide reasonable advance notice.

3. Accounts and Registration

You must provide accurate, complete registration information and keep it up to date. You are responsible for safeguarding all credentials associated with your account, portal, and hosted environments, and for all activity that occurs under them. Certain credentials are shown to you once at provisioning time; storing them securely is your responsibility. Notify us promptly of any unauthorized use of your account. We may refuse, suspend, or terminate registrations at our reasonable discretion.

4. Subscriptions, Fees and Payment

The Services are sold on a recurring subscription basis (monthly, quarterly, or yearly, as selected at checkout). Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. Fees are charged in advance for each period and are based on your selected plan and storage quantity. We may change prices with effect from your next renewal by giving you prior notice. You are responsible for all applicable taxes, duties, and government charges. If payment fails or is overdue, we may suspend or terminate the Services after reasonable notice.

5. Cancellation and Refunds

You may cancel your subscription at any time from your customer portal or by contacting us; cancellation takes effect at the end of the current billing period. Except where required by applicable law, fees are non-refundable and no credit is given for partial billing periods, unused capacity, or downgrades.

6. Acceptable Use

You agree not to use the Services to: (a) violate any law or the rights of others; (b) store or distribute unlawful, infringing, or malicious content, including malware; (c) send unsolicited bulk messages or otherwise abuse mail-sending functionality; (d) probe, scan, or attack the security of any system, or access data not intended for you; (e) mine cryptocurrency or run workloads unrelated to the purpose of the Services; (f) resell or provide the Services to third parties as a competing service; or (g) interfere with the integrity or performance of the platform or other customers. We may suspend or restrict the Services immediately where we reasonably believe your use threatens the security, integrity, or availability of the platform, other customers, or third parties, or exposes Odoonex to liability.

7. Customer Data and Backups

You retain all rights in the data, databases, files, and custom code you upload to or create in your hosted environments ("Customer Data"). You grant Odoonex a limited license to host, store, process, transmit, and display Customer Data solely as necessary to provide the Services. You are solely responsible for the lawfulness, accuracy, and content of Customer Data, including obtaining any consents required for personal data it contains and complying with data-protection laws applicable to you.

Backup facilities are provided on a commercially reasonable, best-effort basis. Backups are not guaranteed to be complete, current, or restorable, and we recommend that you regularly export and independently store copies of important data. Following termination or expiry of your subscription, hosted resources are decommissioned and Customer Data is retained for a limited retention window (as communicated for your plan), after which it is permanently deleted without further notice.

8. Third-Party Services and Trademarks

The Services run on third-party infrastructure and network providers (including cloud compute and content-delivery/security services). We are not responsible for failures, outages, or changes attributable to third-party providers, though we will use reasonable efforts to restore the Services. Odoo is a trademark of Odoo S.A. Odoonex is an independent company; unless expressly stated, we are not affiliated with, endorsed by, or sponsored by Odoo S.A., and any third-party names are used only to describe compatibility.

9. Availability, Maintenance and Support

We aim for high availability but do not guarantee that the Services will be uninterrupted, error-free, or available at any particular time. We may perform scheduled or emergency maintenance that temporarily limits availability. Support is provided through the customer portal on a commercially reasonable basis. No service-level agreement applies unless separately agreed in writing.

10. Intellectual Property

Odoonex and its licensors retain all rights, title, and interest in the Services, including the platform, portal software, infrastructure automation, and branding. No rights are granted to you other than the limited right to use the Services in accordance with these Terms. Open-source components included in the Services remain governed by their respective licenses. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.

11. Confidentiality

Each party will protect the other party's non-public information with at least reasonable care and use it only as necessary to perform under these Terms. This does not apply to information that is public, independently developed, or lawfully received from a third party, or that must be disclosed by law.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, ODOONEX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DATA WILL NOT BE LOST.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER ODOONEX NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) ODOONEX'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO ODOONEX FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

14. Indemnification

You will defend, indemnify, and hold harmless Odoonex and its officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from Customer Data, your use of the Services in violation of these Terms or applicable law, or your violation of any third-party right.

15. Suspension and Termination

We may suspend or terminate your access to the Services if you materially breach these Terms, fail to pay fees when due, or if your use poses a security, legal, or operational risk. Where practicable, we will give notice and an opportunity to cure before termination. Upon termination or expiry, your right to use the Services ceases, hosted environments are decommissioned, and Customer Data is handled as described in Section 7. Sections that by their nature should survive (including Sections 7, 10–14, and 16–19) survive termination.

16. Changes to these Terms

We may update these Terms from time to time. The current version is always available at this page, with its "Last updated" date. For material changes we will provide notice through the Services or by email. Changes take effect upon posting unless a later date is stated; your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

17. Force Majeure

Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, governmental action, internet or utility failures, or failures of third-party providers.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws principles. The parties will first attempt in good faith to resolve any dispute informally. Subject to the foregoing, the courts located in Texas will have exclusive jurisdiction, and each party consents to their jurisdiction and venue. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction.

19. General

These Terms, together with your order and any policies referenced in them, are the entire agreement between the parties regarding the Services and supersede all prior agreements on the subject. If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

20. Contact

Questions about these Terms can be sent through the contact form at odoonex.com/contact.